Refund Policy

1. Overview

At ASO Meter (“we”, “our”, or “us”), customer satisfaction is our top priority. We want you to be completely satisfied with our AI-powered App Store Optimization (ASO) platform.

This Refund Policy outlines the terms and conditions under which refunds are provided for purchases of digital audit credit packs on our website.

2. Free Trial & Signup Credit

Every new user receives 1 full audit credit free at signup with no credit card required. This allows you to evaluate the full depth of our 9-meter scoring, competitor analysis, AI copy rewrites, and vision model reviews before making any financial commitment.

3. Refund Eligibility for Credit Packs

We offer a 14-day money-back guarantee on all credit pack purchases (Starter, Growth, and Studio) under the following conditions:

• Unused Credits (100% Refund): If you purchased a credit pack and have not used any of the credits within 14 days of purchase, you are eligible for a full 100% refund.
• Partially Used Credits (Pro-rata Refund): If you have used a portion of your purchased credits but are unsatisfied with the quality of the service, you may request a pro-rata refund for the remaining unused credits within 14 days of purchase.
• Technical Failure or System Outage: If an audit fails to generate or produces incomplete data due to a system error or third-party store scrape outage, that audit credit is automatically refunded back to your account balance immediately. If we cannot resolve the issue, you are entitled to a full refund for that transaction.

4. Non-Refundable Circumstances

Refunds will generally not be granted in the following scenarios:

• More than 14 days have elapsed since the date of purchase.
• All credits in the pack have already been redeemed for successfully completed audit reports.
• Accounts that have engaged in abuse of the refund policy, unauthorized automated scraping, or violations of our Terms of Service.

5. How to Request a Refund

To request a refund, please contact our support team at creativeappslab29@gmail.com with the following details:

1. Your account email address.
2. The Paddle Transaction ID (found in your email receipt).
3. A brief explanation of the reason for your refund request.

Our support team will review and respond to your request within 24 to 48 business hours.

6. Refund Processing & Merchant of Record

Our order process is conducted by our online reseller & Merchant of Record, Paddle.com, who also handles order-related inquiries and returns.

Once an approved refund is processed by us or Paddle, funds are returned directly to the original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days, depending on your card issuer or banking institution.

7. Contact Us

If you have any questions about our Refund Policy or need billing assistance, please contact us: